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RateNow / News
RateNow APP: Your customers' satisfaction, in your pocket
RateNow launches its mobile app, available on the App Store and Google Play, to take customer satisfaction analysis off the desktop screen. From your phone you can check the dashboard with NPS and sur...
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RateNow / Guide
From the Suggestion Box to Satisfaction Terminals
Collecting feedback at the physical point is not an invention of the last few decades. The suggestion box, with centuries of history behind it, was already trying to let anyone say what they thought w...
RateNow / News
AI Text Analysis Agent for Customer Comments
Reading and classifying feedback manually does not scale: it consumes hours and lets urgent complaints slip through. RateNow's AI Text Analysis Agent detects the sentiment (positive, negative or neutr...
Customer Experience / Guide
ISO 9001 and Customer Satisfaction: How to Meet the Standard
ISO 9001 requires customer satisfaction to be measured in a systematic and documented way. Having the right tool not only allows you to meet this requirement with confidence: it turns measurement into...
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Patient Experience / Guide
PROMs, PREMs and Value-Based Healthcare: The Triangle Transforming 21st-Century Healthcare
Value-Based Healthcare (VBHC) proposes a deceptively simple idea: the goal of healthcare is not to maximise medical acts, but to maximise health outcomes per unit of cost. And to improve those outcome...
Patient Experience / Guide
PREM vs Patient Satisfaction Surveys: How to Measure Patient Experience
PREMs (Patient Reported Experience Measures) are not improved satisfaction surveys. They are conceptually distinct instruments: while satisfaction surveys measure a global subjective rating ("How woul...
Patient Experience / Guide
How to Implement PREMs and PROMs in Your Healthcare Centre: A Step-by-Step Guide to Getting Started Today
Implementing PREMs and PROMs does not require a complete digital transformation overnight. It requires five steps in the right order: (1) define the objective and the pilot care process; (2) select va...
Patient Experience / Guide
PREM vs PROM: Differences, Similarities and Why You Need Both in Your Healthcare Centre
The main difference is that PROMs measure the patient's health outcomes (symptoms, quality of life, functionality), while PREMs measure how that patient experienced their care process (treatment, comm...
