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RateNow / Guide
From the Suggestion Box to Satisfaction Terminals
Collecting feedback at the physical point is not an invention of the last few decades. The suggestion box, with centuries of history behind it, was already trying to let anyone say what they thought w...
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RateNow / News
AI Text Analysis Agent for Customer Comments
Reading and classifying feedback manually does not scale: it consumes hours and lets urgent complaints slip through. RateNow's AI Text Analysis Agent detects the sentiment (positive, negative or neutr...
RateNow / Event
What we learned at Passenger Terminal Expo London: airports want feedback that drives action
At Passenger Terminal Expo in London, one message stood out: airports no longer just want to measure passenger satisfaction — they want to act on it in real time. The industry is prioritizing solution...
RateNow / Guide
The Complete Guide to Smiley Feedback Terminals: Everything You Need to Know
On-site feedback collects opinions in real time through physical terminals: button devices, ideal for gathering a high volume of quick responses in high-traffic areas, and tablets, which allow for mor...
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RateNow / Guide
Digital Survey Response Rate: Which Channel Gets More Responses?
Each digital channel delivers a different response level depending on context, user profile and timing. We analyze the average participation rates of the main survey channels — SMS, RCS, WhatsApp, Ema...
RateNow / Guide
Differences Between Digital Feedback Channels: Which One to Choose Based on Your Objective?
Feedback collection is one of the key pillars of Customer Experience (CX), but not all channels deliver the same results or serve the same objectives. Choosing the right channel directly impacts respo...
RateNow / Guide
Telephone Surveys: What They Are, Their Benefits, and How to Obtain Valuable Insights with RateNow
Telephone surveys are a key channel for obtaining in-depth qualitative feedback, especially among segments that are traditionally underrepresented in digital channels, such as older adults, patients i...
RateNow / Guide
Differences between Customer Survey Machine: Smiley Feedback Buttons vs. Smiley Feedback Tablet
Customer Survey Machine, whether using Smiley Feedback Buttons or a Smiley Feedback Tablet, are two highly effective solutions to listen to customers in real time. Both stand out for their ease of use...
