Scope

RateNow aims to:

•  Create digital surveys that allow obtaining valuable information about the satisfaction and needs of its users. 
• Distribute these surveys through various digital channels, such as feedback terminals, SMS surveys, and email surveys. 
• Analyze and exploit the data collected by the surveys, generating reports and recommendations to improve service quality and customer and patient loyalty. 
  

RATENOW establishes the following quality commitments:

• Achieve and increase customer satisfaction, including stakeholders in the company's results, in all aspects related to the provision of our services. 
• Compliance with regulations, internal policies, regulatory requirements, legal obligations, and other applicable requirements.
• Identification, assessment, and management of risks and opportunities arising from its activities. 
• Continuous improvement and management excellence by establishing audit processes and regular reviews of the integrated management system, as well as indicators that enable continuous performance monitoring, promoting innovation and productivity increase with profitability, efficiency, and sustainability criteria. 
• Ensure the achievement of objectives and allocate the necessary technical, human, and material resources, adopting the best available technology to achieve an effective implementation of the policy. 
• Transparency in the information provided to stakeholders, ensuring its reliability and rigor, and applying internal processes and protocols that guarantee the confidentiality of such information. 
• Training and information aimed at ensuring that company personnel are aware of and understand the standards and commitments to carry out their activities.