Close the loop

User Responses (Close the loop) for continuous improvement

checkTurn detractors into promoters
checkSolve problems in real-time
checkIncrease brand loyalty
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Each RateNow survey can apply the Close the Loop module in 3 steps:

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1

Gather responses that require action

2

Receive alerts to act quickly 

3

Respond to users automatically or manually

Features

Cluster responses according to specific criteria

Set criteria to gather responses that need to be managed:
checkAccording to responses (e.g., detractors)
checkAccording to their comments (e.g., mentions legal demands, etc.)
checkAccording to your CRM's internal classification

Features

Categorize and prioritize cases

The system automatically categorizes responses and prioritizes them for further actions:
checkYou will see prioritized cases on the platform
checkIt is possible to set up automatic alerts to keep your team informed
checkYour team will be able to read the case and decide how to act

Features

Evaluate the case on a personalized record

Each case will have a record where the operator will find all the necessary information to take appropriate actions:

checkPersonal data (if available)
checkContact details (phone, email)
checkTags established according to the responses
checkData imported from external systems
checkAll survey responses

Features

Contact the user

Contact the user automatically or manually:

checkSet up automatic response templates
checkManage the case by phone, email, or WhatsApp

Frequently Asked Questions (FAQ)

Got questions? We've got answers! Check out our FAQ section for more information on course duration, pricing, and more.

Can I manage all cases from the RateNow platform? downup

Yes, all prioritized cases and responses can be managed directly from the RateNow platform, making it easy to track and resolve each case. Alternatively, you can use your usual communication channels and record the responses in the record.

What channels can I use to respond to customers directly from the platform? downup

You can respond via email, SMS, or WhatsApp. You can also use the most common communication channel and the responses will be recorded in the case file.

Can I respond to users through my CRM? downup

Yes, you can import the cases into your CRM and manage them directly from there.

What happens if a case requires immediate attention? downup

You can set up automatic alerts so your team is notified immediately when a case requires urgent attention.
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Numbers that speak for themselves

119920

Daily feedbacks

5760

Active surveys

980

Organizations

95

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Tell us about your project and get:

check Best practices applied to your industry
check Surveys tailored to your needs
check Demo of our analytics platform
check A customized quotation

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Sales support: +44 7488 864121 / sales@ratenow.cx
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