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Sentiment analysis at three levels: positive, neutral and negative Automatic organisation into macrocategories and microcategories Comment database always updated in real time Exportable reports in PDF, Excel or CSV Classifies interactions into thematic axes Identifies recurring behavioural patterns Synthesises global qualitative findings for decision-making
Staff Acknowledgements: Detects compliments and expressions of gratitude towards employees Staff Complaints: Identifies operational criticism or dissatisfaction to detect areas for improvement Personal Data: Scans and identifies names, contact details or sensitive information Legal Risks: Triggers alerts upon mentions of claims, complaints or legal threats The AI works locally, on RateNow's servers Accuracy above 85%, comparable to human judgement No transfer of information to third parties Maximum confidentiality and control over your data
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