EVALUATE YOUR SERVICES IN REAL TIME

Guarantee the highest quality to your customers by measuring satisfaction on a daily basis
RateNow faces
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How satisfied are users with your service today?

RateNow measures users' satisfaction with your service on a daily basis, so that you accredit the highest quality to your customers. RateNow is a seal of guarantee and transparency for facility and food services.
Daily feedback
Evaluate continuously the service you offer
Qualitative feedback
Beyond the smiley faces, up to 10 dynamic questions
Act in real time
Analyze feedback and act quickly to apply improvements

Why do you need to continuously evaluate your services?

If you are not afraid to evaluate your services, it means that you have the commitment to offer the highest quality to your customers, and they perceive it. Constant self-assessment is the main indicator of involvement and transparency.

Maximize the happiness of your users with RateNow feedback terminals, measuring their satisfaction with your services on a daily basis. Customize digital surveys and identify opportunities for improvement instantly. Make your customers perceive your commitment to offer the best possible service.

Cool and friendly satisfaction surveys

Beyond the smiley faces: maximize your customers' feedback with customized surveys featuring up to 10 questions, state-of-the-art design and optimal usability. Understand the why behind customer dissatisfaction, measure the Net Promoter Score and contact detractors to turn around their negative experience.
FOODSERVICE SURVEY

Customer satisfaction

Staff valuation

Net Promoter Score

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Profile and preferences

Email and phone numbers

Comments

Analysis in real time

Measure with the Net Promoter Score

Segment by location and service, and rank by rating

Compare to our industry benchmark

Understand why your customers are dissatisfied

Evaluate your staff to promote excellent service

Contact detractors and turn them into promoters

Share your ratings

EXPLORE RATENOW ANALYTICS

Feedback solutions to give voice to all your customers

Standfloor feedback terminal

Counter feedback terminal

Wall feedback terminal

Plug & play: unpack it, plug it and start collecting feedback straightaway.

Always online: 4G connection included, 24/7 remote monitoring.
Automatic on and off: no staff intervention required to turn it on and off.
Protection against misuse: advanced anti-spam filters for children who play.

Survey by e-mail, sms or QR

Integrate in your app

Embed on your website

SEE ALL SOLUTIONS
"With RateNow surveys, we can immediately get feedback from our customers on the service, our primary concern is to achieve maximum customer satisfaction, so it is most important for us to know what they think and so we can continuously improve."

Raquel López Muñoz, Responsible for Customer Satisfaction

Do you want to boost customer experience and grow your business?

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