IMPROVE CITIZEN SATISFACTION

Measure and improve citizen satisfaction in your information offices and counters
RateNow faces
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How satisfied are citizens with your service today?

RateNow gives voice to all citizens who pass through your information office in real time, so you can identify areas for improvement instantly and transform your experience in the center. Measuring citizen satisfaction and evaluating staff assistance has never been so easy. Getting actionable insights has never been so efficient.
Update your feedback system
Listen to your citizens easily and quickly
Optimize resources
Save time and resources in collecting feedback
In real time
Automatic analysis to act instantly
Improve quality
Implement improvements and evaluate staff

Why do you need to improve the citizen's experience?

The Administration is at the service of the citizen. It is important that you feel accompanied and heard during the management of procedures and consultations, to minimize frustration and maximize satisfaction with the service provided. 

Maximize the smiles in your information office with RateNow feedback terminals, measuring citizen's satisfaction with the attention received in real time. Customize your digital satisfaction surveys, automate opinion collection, and identify opportunities for improvement quickly. Save resources managing satisfaction surveys and improve the image of your office.

Cool and friendly satisfaction surveys

Beyond the smiley faces: maximize your customers' feedback with customized surveys featuring up to 10 questions, state-of-the-art design and optimal usability. Understand the why behind customer dissatisfaction, measure the Net Promoter Score and contact detractors to turn around their negative experience.
10-QUESTION CITIZEN SATISFACTION SURVEY
3-QUESTION CITIZEN SATISFACTION SURVEY

Customer satisfaction

Staff valuation

Net Promoter Score

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Profile and preferences

Email and phone numbers

Comments

Analysis in real time

Measure with the Net Promoter Score

Segment by location and service, and rank by rating

Compare to our industry benchmark

Understand why your customers are dissatisfied

Evaluate your staff to promote excellent service

Contact detractors and turn them into promoters

Share your ratings

EXPLORE RATENOW ANALYTICS

Choose the best solution for your information offices

COUNTER FEEDBACK

3 questions, ideal for speedy feedback at the service desk or counter

FEEDBACK AT THE EXIT

Up to 10 questions, ideal for longer surveys with comments and contact information
Plug & play: unpack it, plug it and start collecting feedback straightaway.

Always online: 4G connection included, 24/7 remote monitoring.
Automatic on and off: no staff intervention required to turn it on and off.
Protection against misuse: advanced anti-spam filters for children who play.

Survey by e-mail, sms or QR

Integrate in your app

Embed on your website

SEE ALL SOLUTIONS
"Easy for citizens, very intuitive and fast. It is not invasive and attracts attention on its own. RateNow makes it easier for us to comply with the ISO in citizen satisfaction."

Lluïsa Vázquez, OAC Director in Castelldefels, Barcelona

Do you want to boost customer experience and grow your business?

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