IMPROVE PATIENT EXPERIENCE

Measure patient satisfaction and improve the quality of your services with a real-time, automatic feedback system.
RateNow faces
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Are your patients happy today?

RateNow gives voice to all your patients in real time, so you can identify areas of improvement instantly and transform their experience in your center. Measuring patient experience and staff assistance has never been so easy. Getting actionable feedback has never been so efficient.
Update your feedback system
Listen to your patients easily and quickly
Optimize resources
Save time and resources in collecting feedback
In real time
Automatic analysis to act instantly
Improve quality
Implement service improvements continuously

Smiling is healthy and contagious!

When patients feel emotionally satisfied, they are more optimistic and that attitude positively impacts their health and recovery. Happy patients contribute to a healthy climate. Smiling is contagious!

Maximize the smiles in your center with the RateNow feedback terminals, measuring in real time the patient's satisfaction with all your services. Customize your digital surveys, automate opinion collection, and identify opportunities for improvement quickly. Save resources in the management of quality surveys and improve the image of your center.

Cool and friendly satisfaction surveys

Beyond the smiley faces: maximize your customers' feedback with customized surveys featuring up to 10 questions, state-of-the-art design and optimal usability. Understand the why behind customer dissatisfaction, measure the Net Promoter Score and contact detractors to turn around their negative experience.
MEDICAL CONSULTATIONS SURVEY
EMERGENCY SERVICES SURVEY
ADMISSIONS SERVICE SURVEY
CAFETERIA SURVEY

Customer satisfaction

Staff valuation

Net Promoter Score

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Profile and preferences

Email and phone numbers

Comments

Analysis in real time

Measure with the Net Promoter Score

Segment by location and service, and rank by rating

Compare to our industry benchmark

Understand why your customers are dissatisfied

Evaluate your staff to promote excellent service

Contact detractors and turn them into promoters

Share your ratings

EXPLORE RATENOW ANALYTICS

Measure the quality of all your services

OUTPATIENT SERVICES

ADMISSIONS

URGENCIES

REHABILITATION

X-RAYS

BLOOD BANK

LABORATORY

CAFETERIA

EMPLOYEE AREA

ADAPTED TO ALL SPACES

Attention and information counters

Hospital exits

Hallways and halls

Waiting rooms

Feedback solutions to give voice to all your patients

Standfloor feedback terminal

Counter feedback terminal

Wall feedback terminal

Plug & play: unpack it, plug it and start collecting feedback straightaway.

Always online: 4G connection included, 24/7 remote monitoring.
Automatic on and off: no staff intervention required to turn it on and off.
Protection against misuse: advanced anti-spam filters for children who play.

Survey by e-mail, sms or QR

Integrate in your app

Embed on your website

SEE ALL SOLUTIONS
"We decided to use RateNow because it provides us with real-time data and in this way we have a perceived quality control at all times. For us it is very important to know what patients think, since it allows us to have a global vision and extrapolate data."

Marta Soler, Quality Coordinator at Ramón y Cajal Hospital

Do you want to boost customer experience and grow your business?

GET A QUOTE
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