BOOST CUSTOMER EXPERIENCE

Measure your customers' satisfaction in real time and transform their experience
RateNow faces
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How satisfied are your customers today?

RateNow gives voice to all your customers and members in real time so you can identify areas for improvement instantly and transform their sport experience. Measuring customer satisfaction and staff assistance has never been so easy. Getting actionable insights has never been so efficient.
Massive in-store feedback
Up to 30% of daily customers
40% more reliable
They remember the experience better
Results in real time
Identify opportunities and act fast
Ranking and benchmark
Compare your branches with the industry average

Why do you need to improve customer experience?

Raise your brand's reputation
12 negative experiences are needed to compensate for 1 positive experience. Listen to your detractors and turn them into promoters.

Turn customers into fans
It is 6-7 times more expensive to acquire a new customer than to keep a current one. The mouth-ear effect of your fans fuel sales.

Boost your growth
Companies and organizations that prioritize customer experience generate 60% more profits than their competitors.

Cool and friendly satisfaction surveys

Beyond the smiley faces: maximize your customers' feedback with customized surveys featuring up to 10 questions, state-of-the-art design and optimal usability. Understand the why behind customer dissatisfaction, measure the Net Promoter Score and contact detractors to turn around their negative experience.
10-QUESTION GYM SATISFACTION SURVEY
3-QUESTION GYM SATISFACTION SURVEY
STAFF EVALUATION SURVEY

Customer satisfaction

Staff valuation

Net Promoter Score

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Profile and preferences

Email and phone numbers

Comments

Analysis in real time

Measure with the Net Promoter Score

Segment by location and service, and rank by rating

Compare to our industry benchmark

Understand why your customers are dissatisfied

Evaluate your staff to promote excellent service

Contact detractors and turn them into promoters

Share your ratings

EXPLORE RATENOW ANALYTICS

Feedback solutions to give voice to all your customers

Standfloor feedback terminal

Counter feedback terminal

Wall feedback terminal

Plug & play: unpack it, plug it and start collecting feedback straightaway.

Always online: 4G connection included, 24/7 remote monitoring.
Automatic on and off: no staff intervention required to turn it on and off.
Protection against misuse: advanced anti-spam filters for children who play.

Survey by e-mail, sms or QR

Integrate in your app

Embed on your website

SEE ALL SOLUTIONS
"We decided to include RateNow to get real time feedback, right after the experience, about the service and attention we provide in the store. At Miró we have as a differentiating strategy a top-notch, personalized customer service, and RateNow helps us in this mission"

Angel Pujol, Director of Sales and Marketing at Miró

Do you want to boost customer experience and grow your business?

GET A QUOTE
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