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RateNow Analytics: your real-time data analysis platform

Integrate and analyze data from multiple channels
Dynamize information within the organization
Transform data into actionable insights
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Join +1000 best in class organizations like yours

RateNow Analytics is the dashboard designed for improving user experience

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Not just data, but actionable insights

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No configuration needed. Ready from day one

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Designed by and for experience professionals

Basic features

Custom dashboards

Aggregate feedback from all channels (terminals, digital surveys, SMS)
Visualize user satisfaction at each touchpoint
Internal rankings between centers, points of sale, products, employees, and regions
Segmentation of centers, specialties, and services
Track key CX metrics: NPS, CSAT, and CESAggregate feedback from all channels (terminals, digital surveys, SMS)
Visualize user satisfaction at each touchpoint
Internal rankings between centers, points of sale, products, employees, and regions
Segmentation of centers, specialties, and services
Track key CX metrics: NPS, CSAT, and CES

Accessibility

Basic features

Cloud Platform available 24/7
Automatic and real-time reports
Unlimited number of users
Hierarchical data access: each user sees only the data corresponding to their area of responsibility

Dynamization of information

Alerts

Instant notifications based on responses and keywords
Receive alerts via email or SMS

Dynamization of information

Automatic report distribution

Automatic email report delivery, managed by the administrator
Select segmentation, frequency, and recipients
Inform all levels and responsible parties within the organization

Advanced features

AI-based Comment Categorization

Organize comments into categories and subcategories using Artificial Intelligence
Algorithm with an error rate below 15%
Discriminate between positive and negative comments

Advanced features

Industry Benchmarking

Complete satisfaction data analysis with external references
Compare your organization's services with the sector's average, max, and min
Identify areas for improvement and strengths relative to the competition

Advanced features

Responses to dissatisfied users (Close the loop)

Each RateNow survey can apply the Close the Loop module to:

Group responses that require action
Receive prioritized responses on the platform
Evaluate the case on a record
Respond to users

Frequently Asked Questions (FAQ)

Got questions? We've got answers! Check out our FAQ section for more information on course duration, pricing, and more.

Do I need qualified personnel to program the reports?

No, RateNow's service includes preconfigured customer experience reports according to your industry. From the first feedback, the information will be organized automatically for you to use without any customization needed.

Can I customize the reports?

Yes, if you have special needs for your reports, such as maintaining the same format as previous reports, our Customer Success team will customize the dashboards accordingly.

Is there an additional cost for report programming?

No, everything is included in the service. RateNow is a turnkey service with a monthly fee that includes all necessary customizations.

Can I add information from other sources?

Yes, we can add information and integrate it into RateNow reports. You can also integrate RateNow data into corporate reports through a data import API.

Can I add RateNow information to the company's Business Intelligence?

Yes, the service includes a simple data import API, with which you can add the relevant information collected through RateNow channels into your corporate Business Intelligence.

Numbers that speak for themselves

50000

Daily feedbacks

3000

Active surveys

1000

Organizations

95

NPS ®

In partnership with

Bank-level data encryption, TIER V servers and international certifications for the highest security standards

You probably have a ton of questions

Tell us about your project and you will get:
Insights on how other organizations have solved your problem?
A tailored survey.
A look into our analytics platform.
Our best pricing.

ⓘ Free and no commitment

Contact us!

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Start improving your Customer Experience right now!

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Leave your contact, call us or write to us directly at:
Sales support: +44 7488 864121 / sales@ratenow.cx
Customer service: +44 7488 864121 / support@ratenow.cx
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