Industry
Channels
Combine digital surveys and smiley terminals to capture feedback. Compare metrics across locations and identify improvement opportunities. Greater satisfaction, higher average transaction value and better performance per store.
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Checkout and payment In-store assistance Fitting rooms Exit Product availability Click & Collect Overall experience Smiley Button Feedback: Placed in high-flow areas where the customer expresses their satisfaction in just a couple of seconds, such as exits or fitting rooms. Smiley Feedback Tablet: Allows deeper exploration of the reasons behind satisfaction or dissatisfaction in areas where customers spend more time, such as central checkouts or rest areas.
QR codes on purchase receipt: Allows the customer to rate their experience from their own phone. SMS and WhatsApp: Automated sends after a purchase, return or order collection. Email & Web: Integration to evaluate the digital experience or after-sales service. Real-time satisfaction data. Customisable permissions and access by role. Segmentation by store, region, time of day, day of week and channel.
Instant notifications via SMS, email or push notifications in app. Triggered by keywords in comments. Notification to those responsible for the point of sale. Executive summary: NPS, sample size and evolution of each store. Instant push alerts on satisfaction drops. Direct access to your customers' comments. Available on the App Store and Google Play.
Classification by category: service, product, cleanliness, waiting times and more. High accuracy, with less than 15% error rate. Precisely identifies positive, neutral and negative opinions.Got questions? We've got answers! Check out our FAQ section for more information on course duration, pricing, and more.
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