Passenger Experience in Airports and Ports

Each project has a dedicated Customer Agent, specialising in CX management. This agent provides support with configuration, data analysis and technical queries, guaranteeing a response time (SLA) of under 6 business hours.

Yes. Our technology is ready to operate at airports on any continent. Smiley devices feature global multi-network connectivity, enabling immediate plug & play deployment at international terminals without depending on each airport's Wi-Fi network or security restrictions.

This is complemented by international delivery logistics, capable of shipping devices to any country, and a multilingual management portal that allows each local team to operate and analyse results in their own language.

We offer manual report export in standard formats (Excel, CSV, PDF) directly from the platform. We also include, at no additional cost, access to our REST API and Webhook connectors to integrate satisfaction data into your own Data Lake, CRM or corporate ERP.

The airport operator is the sole owner of the data collected. RateNow acts as data processor, strictly complying with GDPR and the security standards required in critical infrastructure. Responses are fully anonymous and devices do not store images or personal data of travellers.

We use time-based and pattern-based anti-spam protection algorithms. The system detects and discards consecutive presses made within an unreasonably short time window, ensuring that metrics reflect genuine opinions and do not artificially inflate the sample.