Yes, RateNow allows you to choose from various feedback channels including SMS, WhatsApp, email, and web/app pop-ups. This flexibility helps you reach users in the way that is most convenient for them, increasing response rates and the quality of feedback.

RateNow offers seamless integration with your CRM through its straightforward REST API or a simple CSV upload. This integration enriches your surveys with existing customer data, providing more detailed and actionable insights without additional manual input.

Yes, RateNow ensures that customer feedback remains anonymous while adding valuable context. If you need to close the loop with specific feedback, you can opt in for traceability, which will link responses to individual interactions without compromising customer anonymity.

Traceability in RateNow allows you to track feedback responses and ensure follow-up actions are completed. This feature is particularly useful for closing the feedback loop, ensuring that all customer concerns are addressed and that you can monitor the effectiveness of your responses.

RateNow provides comprehensive support to ensure a smooth implementation of its feedback collection solutions. This includes assistance with integration, setup, and ongoing support to help you make the most of the platform’s capabilities.

Yes, RateNow is designed to meet the needs of both large and small businesses. We offer flexible and scalable solutions that can be customized to meet the specific requirements of any size organization. Whether you manage a large corporation with thousands of employees or a small business with a small team, RateNow can help you gather valuable feedback and improve the experience for your customers, patients, or employees.