RATE YOUR EVENTS IN REAL TIME
Measure attendee satisfaction instantly and improve their experience
How satisfied are your attendees?
RateNow measures the satisfaction of those attending the event in real time, identifying opportunities for improvement instantly and certifying its quality. RateNow is a guarantee and transparency seal in event management.
Daily feedback
Evaluate continuously the service you offer
Qualitative feedback
Beyond the smiley faces, up to 10 dynamic questions
Act in real time
Analyze feedback and act quickly to apply improvements
Why do you need to evaluate your event?
An event lasts a few days, but the experience (good or bad) can last a long time in the memory of the public. In a world of busy agendas, your event has to stand out above others, and for that it is essential to evaluate and transform attendees' experience so they come again in the next edition.
Maximize the happiness of the attendees with the RateNow feedback terminals, measuring their daily satisfaction with the event. Customize digital surveys and identify opportunities for improvement instantly. Make the public and your partners perceive your commitment to organize the best event possible.
Cool and friendly satisfaction surveys
Beyond the feedback buttons: gather a detailed and holistic understanding of customer feedback with our customizable, state-of-the-art and optimally designed surveys consisting of up to 10 insight generating questions. Understand the “Why?” behind customer dissatisfaction, measure your Net Promoter Score and contact unhappy customers in order to convert them into loyal promoters.
EVENT SURVEY EXAMPLE
Customer satisfaction
Staff evaluation
Net Promoter Score
Profile and preferences
Email and phone numbers
Comments
Real-time analysis and reporting with RateNow Analytics
Measure with the Net Promoter Score
Segment by location and service, and rank by rating
Compare to our industry benchmark
Understand why your customers are dissatisfied
Evaluate your staff to promote excellent service
Contact detractors and turn them into promoters
Share your ratings
Feedback solutions to give voice to all your customers
Standfloor feedback device
Counter feedback device
Wall feedback device
Plug & play: unpack it, plug it and start
collecting feedback straightaway.
collecting feedback straightaway.
Always online: 4G connection included,
24/7 remote monitoring.
24/7 remote monitoring.
Automatic on and off: no staff intervention
required to turn it on and off.
required to turn it on and off.
Advanced anti-spam filters: protection
against misuse for children who play.
against misuse for children who play.
Survey by e-mail, sms or QR
Integrate in your app
Embed on your website
"With RateNow surveys, we can immediately get feedback from our customers on the service, our primary concern is to achieve maximum customer satisfaction, so it is most important for us to know what they think and so we can continuously improve."
Raquel López Muñoz, Responsible for Customer Satisfaction
Do you want to boost customer experience and grow your business?
