BOOST USER EXPERIENCE

Measure user satisfaction and improve the service provided in your library.
RateNow faces
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How satisfied are your users today?

RateNow gives voice to all users of your library in real time, so you can identify areas for improvement instantly and transform their experience in your facilities. Measuring user satisfaction and evaluating library staff attention has never been easier. Getting actionable insights has never been so efficient.
Update your feedback system
Listen to users easily and quickly
Optimize resources
Save time and resources in collecting feedback
In real time
Automatic analysis to act instantly
Improve quality
Implement improvements and evaluate staff

Why do you need to improve user experience?

The mission of a library is to contribute to the intellectual, educational and cultural development of multiple groups: students, teachers, researchers, professionals from the publishing world, translators, documentaries... It is important to meet the expectations of all these users, and the first step to achieve it is to measure their satisfaction with the service provided.

Maximize smiles in your library with RateNow feedback terminals and promote the best climate for knowledge generation and transfer. Customize your digital surveys, automate opinion collection, and identify opportunities for improvement quickly. Save resources in the management of quality surveys and improve the image of your library.

Cool and friendly satisfaction surveys

Beyond the smiley faces: gather a detailed and holistic understanding of customer feedback with our customizable, state-of-the-art and optimally designed surveys consisting of up to 10 insight generating questions. Understand the “Why?” behind customer dissatisfaction, measure your Net Promoter Score and contact unhappy customers in order to convert them into loyal promoters.
10-QUESTION USER SATISFACTION SURVEY
3-QUESTION USER SATISFACTION SURVEY

Customer satisfaction

Staff evaluation

Net Promoter Score

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Profile and preferences

Email and phone numbers

Comments

Analysis in real time

Measure with the Net Promoter Score

Segment by location and service, and rank by rating

Compare to our industry benchmark

Understand why your customers are dissatisfied

Evaluate your staff to promote excellent service

Contact detractors and turn them into promoters

Share your ratings

EXPLORE RATENOW ANALYTICS

Feedback solutions to give voice to all your users

Standfloor feedback terminal

Counter feedback terminal

Wall feedback terminal

Plug & play: unpack it, plug it and start
collecting feedback straightaway.
Always online: 4G connection included,
24/7 remote monitoring.
Automatic on and off: no staff intervention
required to turn it on and off.
Advanced anti-spam filters: protection
against misuse for children who play.

Survey by e-mail, sms or QR

Integrate in your app

Embed on your website

SEE ALL SOLUTIONS
"Easy for citizens, very intuitive and fast. It is not invasive and attracts attention on its own. RateNow makes it easier for us to comply with the ISO in citizen satisfaction."

Lluïsa Vázquez, OAC Director in Castelldefels, Barcelona

Do you want to boost customer experience and grow your business?

GET A QUOTE
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