Get continuous patient experience tracking automated
with RateNow HEALTH-TRACK®
Do you want to get more actionable feedback from your patients and maximise their participation automatically and in real time?
The Health-Track® methodology in 3 pillars:
1. Services to evaluate and custom templates. We define the services to be tracked and adapt validated models to the specific needs of the organisation. These are some of the survey models we offer:
- Outpatient consultations Survey
- Emergency care Survey
- Inpatient care Survey
- Outpatient surgery Survey
- Outpatient Rehab Survey
- Telemedicine Survey
2. Survey distribution channels. We assign the most appropriate digital distribution channel to each service. The surveys are sent by SMS or displayed on feedback terminals located at strategic points in the hospital.
3. Real time analysis. RateNow Analytics platform displays the results of the surveys in real time, distributing automatic and segmented reports to the different service managers.
Cool and friendly satisfaction surveys
Net Promoter Score
Profile and preferences
Email and phone numbers
Real-time analysis and reporting with RateNow Analytics
Measure with the Net Promoter Score
Segment by location and service, and rank by rating
Compare to our industry benchmark
Understand why your customers are dissatisfied
Evaluate your staff to promote excellent service
Contact detractors and turn them into promoters
Share your ratings
Digital channels to better listen to your patient
Rosa Rodríguez, Mataró Hospital.
Rosa Rodríguez, Gregorio Marañón Hospital.
Do you want to boost customer experience and grow your business?