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Cool and friendly satisfaction surveys
Beyond the feedback buttons: gather a detailed and holistic understanding of customer feedback with our customizable, state-of-the-art and optimally designed surveys consisting of up to 10 insight generating questions. Understand the “Why?” behind customer dissatisfaction, measure your Net Promoter Score and contact unhappy customers in order to convert them into loyal promoters.
MEDICAL CONSULTATIONS SURVEY
ADMISSIONS SERVICE SURVEY
Net Promoter Score
Profile and preferences
Email and phone numbers
Analysis in real time
Measure with the Net Promoter Score
Segment by location and service, and rank by rating
Compare to our industry benchmark
Understand why your customers are dissatisfied
Evaluate your staff to promote excellent service
Contact detractors and turn them into promoters
Share your ratings
"We decided to use RateNow because it provides us with real-time data and in this way we have a perceived quality control at all times. For us it is very important to know what patients think, since it allows us to have a global vision and extrapolate data."
Marta Soler, Quality Coordinator at Ramón y Cajal Hospital
"RateNow makes us continuously improve our clinics as we set common quality goals for the whole group."
Xavier Romea, BQDC Group Manager
Do you want to boost customer experience and grow your business?