Satisfaction Surveys, NPS, and Feedback to Optimize Customer Experience

Collect feedback with satisfaction surveys
NPS, CSAT, and CES for strategic decisions
Analyze and improve Customer Experience KPIs
Elevate your brand's reputation
Contact us
Show video

Join +1000 best in class organizations like yours

Measure your customers' satisfaction in 3 steps:

1

Ask: Online & kiosk surveys.

2

Listen: Easily collect feedback.

3

 Improve: Get insights and take data driven actions.

Surveys

Track, understand, and improve with satisfaction surveys

ico

Service Satisfaction

ico

Passenger Satisfaction

ico

E-Commerce Surveys

ico

Public Services Surveys

Evaluate the entire Customer Journey with:
Periodic surveys
Onboarding experience
Customer service surveys
Exit surveys

Focus on key experience metrics: Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).

Track the Passenger's experience at every touchpoint:
Information point
Check-in
Security control
Baggage claim
Restrooms

Focus on key experience metrics: Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).

Track each touchpoint of the customer journey:

Post-purchase surveys
Abandoned cart
Product feedback
E-commerce usability

Focus on key experience metrics: Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).

Track citizen satisfaction:

On-site citizen service
After the scheduled appointment

Focus on key experience metrics: Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).

Channels

Collect feedback at every touchpoint

ico

Online Channels

ico

Feedback Kiosks

Reach your users easily and effectively:

SMS, WhatsApp, and RCS
Email
QR code
Web and App

Integrated with your CRM with real-time alerts.

Discover MoreDiscover More

Capture real-time feedback with:
Touchscreen devices 
Button devices

Ideal for high-traffic anonymous users.

Discover MoreDiscover More

Tools

Track quality and analyze data for continuous improvement

ico

Data Analytics

ico

Alerts

ico

Detractors Management

Evaluate, compare, and optimize the user experience:
Real-time satisfaction
Key indicators (NPS, CSAT, CES...)
AI-powered text analysis
Advanced rankings and segmentations
Competitive benchmarking

Discover MoreDiscover More
"Respond instantly to critical feedback:
Based on numerical responses and options
Keyword detection in comments
Direct notifications via email or SMS"

Case management:
Group users based on their feedback (Detractors and Promoters)
Automate responses
Contact users directly

Respond and act on feedback (Close the loop).

Discover MoreDiscover More

Our case studies:

"RateNow’s analytics enable Koröshi to swiftly recover detractors, turning them into brand promoters and enhancing the overall reputation and customer loyalty."
Read more
"RateNow empowers Club Metropolitan with real-time dashboards and automated reports, providing deep insights into customer satisfaction and operational excellence."
"Collecting feedback with RateNow provides us with valuable and decisive information to assess the interest and effectiveness of our projects." Damià Martínez, Head of Public Programs
Read more

Related articles:

Customer Experience

How to calculate NPS®: The ultimate guide on Net Promoter Score® (2025)
Read more

Customer Experience

CSAT Score: The complete guide to Customer Satisfaction index (2025)
Read more

Customer Experience

The compact guide on Customer Effort Score (CES)
Read more

Customer Experience

Get feedback and improve the online shopping process in 3 steps: koroshishop.com, a case study.
Read more

Go to blogRead all case studies

Numbers that speak for themselves

50000

Daily feedbacks

3000

Active surveys

1000

Organizations

95

NPS ®

In partnership with

Bank encryption, TIER V servers, and ISO certifications for top security.

Tell us about your project and get:

Best practices applied to your industry
Surveys tailored to your needs
Demo of our analytics platform
A customized quotation

ⓘ No commitment

Contact us!

By submitting the following form you accept our Privacy policy, and you consent to your data being processed by LEAN LEMON S.L. (RateNow)
I give my consent to receive communications about news, products and services from RateNow.

Start improving your Customer Experience right now!

We'll contact you in less than 24h

Albert

Amina

Guillermo

Leave your contact, call us or write to us directly at:
Sales support: +44 7488 864121 / sales@ratenow.cx
Customer service: +44 7488 864121 / support@ratenow.cx
You're in good company...
We’re passionate about instant feedback
Your CX expert will contact you as soon as possible.
Keep browsing
×
×