Evaluate the entire Customer Journey with:
Periodic surveys
Onboarding experience
Customer service surveys
Exit surveys
Focus on key experience metrics: Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).
Track the Passenger's experience at every touchpoint:
Information point
Check-in
Security control
Baggage claim
Restrooms
Focus on key experience metrics: Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).
Track each touchpoint of the customer journey:
Post-purchase surveys
Abandoned cart
Product feedback
E-commerce usability
Focus on key experience metrics: Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).
Track citizen satisfaction:
On-site citizen service
After the scheduled appointment
Focus on key experience metrics: Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).