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Next-generation Satisfaction Surveys for your Customer Experience program

Create stunning digital Satisfaction Surveys

Reach customers anywhere

Measure what matters

Put insights into action

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Join +1000 best in class organizations like yours

Build your Customer Experience Program in 3 easy steps

1

Design Surveys tailored to the user Journey

2

Achieve feedback from multiple and 100% digital Channels

3

Advanced Analytics and Customer engagement platform

Surveys

Select our proven industry templates or create custom surveys

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Service Satisfaction

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Passenger Satisfaction

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E-Commerce Surveys

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Public Services Surveys

Evaluate the entire user journey with:

Periodic Service Surveys

Onboarding Experience Surveys

Customer Service Feedback Surveys

Churn Surveys

Monitor key customer experience metrics:

Net Promoter Score (NPS)

Customer Satisfaction (CSAT)

Customer Effort Score (CES)

Easy to navigate, responsive, and customizable

Evaluate the entire traveller journey with:

Customer Information Surveys

Check-In Surveys

Security Check Surveys

Luggage Claim Surveys

Toilette Surveys

Monitor key customer experience metrics:

Net Promoter Score (NPS)

Customer Satisfaction (CSAT)

Customer Effort Score (CES)

Easy to navigate, responsive, and customizable.

Evaluate the entire customer journey with:

Post-Purchase Surveys

Abandoned Cart Surveys

Product Feedback Surveys

Website Usability Surveys

Monitor key customer experience metrics:

Net Promoter Score (NPS)

Customer Satisfaction (CSAT)

Customer Effort Score (CES)

Easy to navigate, responsive, and customizable.

Evaluate the entire citizen journey with:

Service Interaction Surveys

Appointment Experience Surveys

Facility Feedback Surveys

Monitor key customer experience metrics:

Net Promoter Score (NPS)

Customer Satisfaction (CSAT)

Customer Effort Score (CES)

Easy to navigate, fully responsive, and customizable

Channels

Streamline survey distribution across multiple channels

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Online Channels

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Feedback Kiosks

Ask seamlessly to your customers via:

SMS/ Whatsapp/RCS

Email

QR

Web/App

Integrate seamlessly with your CRM

Track and optimize response rates

Resend surveys effortlessly as needed

Choose from different solutions:

Touschscreen devices

Button devices

Key Features:

Suitable for high volumes of user traffic

Feedback from anonymous users

Capture immediate, real-time feedback

Identify and address user journey blind spots

Tools

Access advanced analytics & case management

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Data Analytics

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Alerts

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Detractors Management

The RateNow Analytics Platform generates real-time reports with segmentations, rankings, and service comparisons:

Real-time user satisfaction analysis

Standard quality indicators (NPS, CSAT, CES...)

AI-powered Text analytics

Ranking and segmentation

Sector benchmarking for performance comparison

Why choose RateNow?

Personalized dashboards tailored to your needs

No additional configuration costs

Unlimited licenses with role-based visibility and funtions

The RateNow Alerts System enables instant notifications based on numerical responses, multiple-choice answers, and specific keywords in free-text comments, delivered directly to your employees via email or SMS in real time.

Why choose RateNow?

Tailored alert configurations

Immediate response to critical feedback

Flexible delivery options (email or SMS) based on organizational roles and situations

Close the loop by responding to user feedback efficiently.

What is Case Management for?

Group users based on specific conditions (e.g., detractors and promoters)

Automate responses for efficiency

Directly contact users

Why choose RateNow?

Streamlined user feedback management

Automated and personalized response options

Integrated communication for immediate follow-up

Our case studies:

"RateNow’s analytics enable Koröshi to swiftly recover detractors, turning them into brand promoters and enhancing the overall reputation and customer loyalty."

Read more

"RateNow empowers Club Metropolitan with real-time dashboards and automated reports, providing deep insights into customer satisfaction and operational excellence."

"Collecting feedback with RateNow provides us with valuable and decisive information to assess the interest and effectiveness of our projects." Damià Martínez, Head of Public Programs

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Related articles:

Customer Experience

How to calculate NPS®: The ultimate guide on Net Promoter Score® (2024)

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Customer Experience

CSAT Score: The complete guide to Customer Satisfaction index (2024)

Read more

Customer Experience

The compact guide on Customer Effort Score (CES)

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Customer Experience

Get feedback and improve the online shopping process in 3 steps: koroshishop.com, a case study.

Read more

Go to blog

Numbers that speak for themselves

50000

Daily feedbacks

3000

Active surveys

1000

Organizations

95

NPS ®

In partnership with

Bank-level data encryption, TIER V servers and international certifications for the highest security standards

You probably have a ton of questions

Tell us about your project and you will get:

Insights on how other organizations have solved your problem?

A tailored survey.

A look into our analytics platform.

Our best pricing.

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Leave your contact, call us or write to us directly at:
Sales support: +44 7488 864121 / sales@ratenow.cx

Customer service: +44 7488 864121 / support@ratenow.cx

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