Why by call?
Phone Surveys
Phone surveys allow for deeper feedback, ideal when you need to understand the "why" behind the experience.
They are especially useful for seniors, vulnerable publics, or services where human interaction is key.
Industry
Channels
Phone Surveys
Greater reliability for senior or non-digitized profiles. Collection of deep insights through open-ended questions. Team of interviewers experienced in phone surveys.Contact us
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How does RateNow work with Phone Surveys?
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1. Define: You specify the questions and the type of information you need to obtain.
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2. Contact: We contact your users with a uniform and professional script.
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3. Results: We record the responses and transform them into actionable insights.
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High response rate, close to: 70%. High level of detail thanks to direct dialogue. Interviewers experienced in market research. Allow clarifying doubts or deepening insights in real-time. Integration with other channels: Email, QR, Web, SMS.
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CX: Post-service, incidents, phone support, technical support. PX: Post-discharge surveys, satisfaction with medical care. EX: Workplace climate in companies with employees without corporate email. Market studies: User opinion, qualitative and segmented studies.
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Benefits
Advantages of phone surveys
High response rate, close to: 70%. High level of detail thanks to direct dialogue. Interviewers experienced in market research. Allow clarifying doubts or deepening insights in real-time. Integration with other channels: Email, QR, Web, SMS.Uses
Phone surveys adapted to every scenario
CX: Post-service, incidents, phone support, technical support. PX: Post-discharge surveys, satisfaction with medical care. EX: Workplace climate in companies with employees without corporate email. Market studies: User opinion, qualitative and segmented studies.Frequently Asked Questions (FAQ)
Got questions? We've got answers! Check out our FAQ section for more information on course duration, pricing, and more.
How do phone surveys work with RateNow?
A team of interviewers contacts your customers following a clear and structured script. The customer responds by voice, and their answers are recorded on the RateNow platform.
This channel allows for a real conversation, capable of capturing nuances, clarifying doubts, and obtaining deeper information than in a digital survey.
Who conducts the phone surveys?
The calls are conducted by professional interviewers, trained in customer handling and interview techniques.
They guarantee a neutral, consistent tone and a comfortable experience for the interviewee.
How does RateNow guarantee the quality of responses?
Interviewers use validated scripts, active listening techniques, and internal quality controls. This ensures that the information is reliable, comparable, and actionable, regardless of the volume of calls.
Are the responses stored in real-time?
Yes. All responses and comments are instantly recorded in the RateNow dashboard, where you can analyze trends, segment data, and make decisions without waiting for the project closure.
How do I receive the results?
From the RateNow dashboard you can consult: -
real-time responses
- analysis of open comments
- satisfaction indicators
- alerts for negative cases
- exports and reports
Is it a suitable channel for large and small companies?
Yes.
For small companies, it is a direct and accessible channel.
For large organizations, RateNow can scale the volume of calls, adjusting the team and pace according to the need: from specific campaigns to thousands of phone surveys.
Numbers that speak for themselves
119920
Daily feedbacks
5760
Active surveys
980
Organizations
95
NPS ®
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