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Feedback Kiosks

On-site feedback collection with physical survey kiosks

Touchscreen terminal

Button terminal

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Join +1000 best in class organizations like yours

RateNow is the leader in real-time feedback collection with physical satisfaction kiosks.

Combine physical and digital solutions

Achieve high volume feedback efficiently

+10y experience with On-Site feedback

Channels

Touchscreen terminals (tablet)

Touchscreen feedback terminals offer a modern and accessible way to collect opinions in real time with just a few taps.

Ideal for:

Anonymous users

Structured feedback

Typical uses:

Customer service, waiting rooms, building exits...

Response rate:

5-15% of traffic

Channels

Models

Available in 3 models:

Standalone

Wall-mounted

Desktop

Features

Characteristics of touchscreen terminals

Questions:

Unlimited (Max. 10 questions to optimize participation)

Supports key indicators (NPS, CSAT, and CES)

Allows comments

Coverage:

4G Vodafone (EU)

Kiosk mode:

Prevents misuse, offline function.

AntiSpam:

Spam protection based on AI and response time.

Control:

Real-time monitoring and management of changes.

Channels

Button terminals

Button feedback terminals quickly capture customer satisfaction with just the press of a button.

Ideal for:

Anonymous and on-the-go users

High-traffic transactional services

No access to the power network

Typical uses:

Transportation, restrooms, stores, etc.

Response rate:

15-25% of traffic

Channels

Models

Available in 3 formats:

Standalone

Wall-mounted

Desktop

Features

Characteristics of button terminals

Power autonomy:

No external power needed

Up to 3 years of autonomy without battery changes

Programmable alerts

AntiSpam:

Based on time between responses

Joint QR questionnaire

Frequently Asked Questions (FAQ)

Got questions? We've got answers! Check out our FAQ section for more information on course duration, pricing, and more.

Is RateNow a reseller?

No, RateNow is the owner and distributor of its technology. We manufacture and manage our products in Europe.

Do you offer rental or purchase of the devices?

RateNow is an all-inclusive turnkey service. The monthly fee includes the rental of the devices, setup, data management, and operational guarantee for you to focus only on improving your business.

What is the minimum contract?

The minimum contract is 1 year.

What are the prices and discounts?

Contact our team and tell us about your project. We cater to clients from a single terminal to large corporations. Our direct sales business model ensures you the best prices on the market.

What warranty do you offer?

Our team continuously monitors the operability of the equipment, guarantees its proper functioning, and offers replacement in case of failure.

Customer Experience

The 'moment of truth'

Customer Experience

Collect more feedback from your clients with RateNow

Customer Experience

And you? What are you doing to listen to your customers?

Customer Experience

How to create the best survey to assess service quality

Go to blog

Numbers that speak for themselves

50000

Daily feedbacks

3000

Active surveys

1000

Organizations

NPS ®

In partnership with

Bank-level data encryption, TIER V servers and international certifications for the highest security standards

You probably have a ton of questions

Tell us about your project and you will get:

Insights on how other organizations have solved your problem?

A tailored survey.

A look into our analytics platform.

Our best pricing.

ⓘ Free and no commitment

On-site feedback collection with physical survey kiosks

Join +1000 best in class organizations like yours

RateNow is the leader in real-time feedback collection with physical satisfaction kiosks.

Channels

Touchscreen terminals (tablet)

Ideal for:

Typical uses:

Response rate:

Channels

Models

Available in 3 models:

Features

Characteristics of touchscreen terminals

Questions:

Coverage:

Kiosk mode:

AntiSpam:

Control:

Channels

Button terminals

Ideal for:

Typical uses:

Response rate:

Channels

Models

Available in 3 formats:

Features

Characteristics of button terminals

Power autonomy:

Programmable alerts

AntiSpam:

Joint QR questionnaire

Frequently Asked Questions (FAQ)

Is RateNow a reseller?

Do you offer rental or purchase of the devices?

What is the minimum contract?

What are the prices and discounts?

What warranty do you offer?

Related Articles:

Go to blog

Numbers that speak for themselves

Daily feedbacks

Active surveys

Organizations

NPS ®

In partnership with

Bank-level data encryption, TIER V servers and international certifications for the highest security standards

You probably have a ton of questions

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