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Email Surveys

Email Survey

check Economical and easy to implement.
check Broad reach for distributed audiences.
check Valid for short surveys or extensive forms.
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Implement Email Surveys:

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1

Create: Design the survey according to the point of contact.

2

Activate: Configure the triggers to send at the perfect moment. 

3

Optimize: Analyze responses and continuously improve.
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Email Surveys

Why email?

Email Surveys

Email surveys involve sending a message to the user with a unique link. The user opens that link and completes the survey in an optimized web environment.

It is a suitable channel for audiences requiring formal communications and for questionnaires with more questions or extensive formats.
Email Surveys
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Why email?

Email Surveys

Email surveys involve sending a message to the user with a unique link. The user opens that link and completes the survey in an optimized web environment.

It is a suitable channel for audiences requiring formal communications and for questionnaires with more questions or extensive formats.
NPS survey via email
NPS survey via email
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Email feedback

Uses

Detailed Feedback with Email Surveys

check Feedback on digital administrative services. 
check Patient satisfaction after medical care. 
check Customer opinion after online or physical store purchases. 
check Evaluation of training, procedures, or workshops. 
check Quarterly NPS to measure service quality evolution.
Email feedback
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Frequently Asked Questions (FAQ)

Got questions? We've got answers! Check out our FAQ section for more information on course duration, pricing, and more.

How do email surveys work with RateNow?downup

The client receives an email with an optimized subject line, a clean design, and a direct button/link to the RateNow survey, fully adapted for mobile. The response is not given within the email: the link redirects to the survey hosted on RateNow, where the feedback is collected.

Who sends the survey email?downup

It depends on the chosen configuration. Your organization can send it from your account, adding the link we provide. RateNow can send it on your behalf, using your sender identity. Or RateNow can send it directly as the service provider.

How can RateNow integrate with my CRM?downup

RateNow offers seamless integration with your CRM via a simple REST API or through CSV uploads. This integration allows: - Enriching surveys with customer data; - Automatically personalizing content; - Activating automated mailings; - Generating more precise insights without manual work.

Is feedback collected via email anonymous?downup

Yes. Responses are anonymous by default. If you need to identify detractors or critical cases, you can activate traceability by interaction, always maintaining user privacy.

What support does RateNow offer for implementing email surveys?downup

RateNow supports you with: - Configuration of domains and authentications; - Design of custom templates; - Optimization of copy and subject lines; - Integrations with CRM/ERP; - Sending tests and continuous support.

Can I send reminders to those who haven't responded?downup

Yes. You can schedule automatic reminders for contacts who have not responded.

Are email surveys suitable for large and small companies?downup

Yes. Email is a flexible and scalable channel. It allows small businesses to send surveys economically and easily, and large organizations to manage mass mailings, automations, advanced segmentation, and CRM integrations.
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Numbers that speak for themselves

119920

Daily feedbacks

5760

Active surveys

980

Organizations

95

NPS ®

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Tell us about your project and get:

check Best practices applied to your industry
check Surveys tailored to your needs
check Demo of our analytics platform
check A customized quotation

ⓘ No commitment

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