SMS is plain text and universal. It works on any mobile phone without a visual identity. The Certified SMS (RCS) arrives in the same inbox, but undergoes an operator verification process that authorizes showing the company's real name, logo, and security certificates. This makes it stand out and provides more assurance against phishing.

Both SMS and Certified SMS (RCS) support large-volume, highly scalable mailings. You can send thousands of surveys simultaneously, with a limited cost and comprehensive performance control.

RateNow automatically processes responses from SMS or RCS and presents them in a real-time dashboard: - Displays channel-specific metrics (delivery rate, click-through, responses). - Allows performance comparison between SMS and RCS. - Activates automatic alerts based on received responses.

Yes. Responses sent via the included link in the SMS or RCS are anonymous by default. If follow-up is needed (e.g., contacting detractors), you can enable traceability associated with the sending without compromising the conversation's privacy. The channel remains secure and trustworthy.

RateNow supports you through the entire process: - SMS channel activation and registration of the verified RCS sender. - Configuration of templates, URLs and mobile-optimized survey links. - Technical support to automate mailings after an interaction. - Specific recommendations to improve the response rate.

Yes. - Small Businesses: SMS/RCS offers a simple, direct, and affordable channel to gather instant feedback without technical complexity. - Large Organizations: allow for mass mailings, use verified senders, customize the experience, and guarantee security and traceability on a large scale. In both cases, the mobile channel guarantees almost immediate reading and higher response rates than other media.