RateNow terminals to be coated with ANTIVIRAL FILM 99,9% effective against CORONAVIRUS

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The compact guide on Customer Effort Score (CES)

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Customer Effort Score is a key indicator to ascertain customer loyalty by measuring the degree of effort that customer puts in. This will help you learn the definition of CES, the objectives, how to measure it, the science behind the metric and its Pros and Cons.

CSAT Score: The complete guide to Customer Satisfaction index (2021)

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This guide will help you learn what a CSAT score is, how to ask for it and the several methods of calculation. It will give you guidelines about what a good CSAT score is and how to improve it.

Employee satisfaction surveys: Integrate and automate the job pulse

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Happy workers have higher productivity and they help bring the organization together. Self-fulfillment at work is as essential component as salary, and the secret to a successful organization is often a positive work environment, in which workers feel valued and supported. In today's post we tell you how to measure the job satisfaction of your employees and why is it important to have a thermometer of the working environment of your company.

RateNow screens protected against CORONAVIRUS

Most wanted, Trends
RateNow announces the collaboration with the French group HEXIS, leader in adhesive security films, for the definitive anti-coronavirus protection of our tactile feedback terminals.The application of the transparent film ANTIVIRAL HEXIS PUREZONE to the screens of the feedback terminals guarantees an efficiency 99.9% antiviral against bacteria and viruses including those of the CORONAVIRUS family.

The 5-star hospital

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Today we explain the case of the Ochsner Health System responsible for managing the patient care service for more than 40 hospitals and 100 clinics and health centers in Louisiana. Shawn Achor, author of the book 'Before Happiness', explains how he helped the leaders of the Ochsner Health System to improve the patient experience with his Happiness Advantage Research method, whose ultimate goal is to raise patients' happiness.

How is the Net Promoter Score or NPS calculated?

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April 25, 2019 Find out how to get a good NPS. In one of our previous posts, we explained the importance of measuring customer satisfaction and the quality of service offered with the Net Promoter Score (NPS) metric. A...
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