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RateNow / Guide
Differences Between Digital Feedback Channels: Which One to Choose Based on Your Objective?
Feedback collection is one of the key pillars of Customer Experience (CX), but not all channels deliver the same results or serve the same objectives. Choosing the right channel directly impacts respo...
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RateNow / Guide
Telephone Surveys: What They Are, Their Benefits, and How to Obtain Valuable Insights with RateNow
Telephone surveys are a key channel for obtaining in-depth qualitative feedback, especially among segments that are traditionally underrepresented in digital channels, such as older adults, patients i...
RateNow / Guide
Differences between Customer Survey Machine: Smiley Feedback Buttons vs. Smiley Terminal Tablet
Customer Survey Machine, whether using Smiley Feedback Buttons or a Smiley Terminal Tablet, are two highly effective solutions to listen to customers in real time. Both stand out for their ease of use...
RateNow / Guide
Smiley Feedback Buttons: A customer survey machine feedback with satisfaction faces
Smiley Feedback Buttons, also known as a customer survey machine, are physical devices designed for users to rate their experience in just seconds.
Thanks to their simplicity, autonomy, and extreme...
Thanks to their simplicity, autonomy, and extreme...
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RateNow / Guide
Smiley Terminal Tablet: Customer survey machine detailed and customizable on-site feedback
Smiley Terminal Tablet go beyond simple satisfaction ratings. With their digital interface and interactive surveys, these customer survey machines turn user opinions into actionable insights — in the ...
RateNow / Guide
Customer survey machines on-site: what they are, types of devices, and when to use them
On-site feedback allows you to collect opinions at the exact time and place where the experience happens, providing immediate and reliable data. In this article, we explain what customer survey machin...
RateNow / Guide
Why Should Your Company Implement QR Code Surveys?
QR code surveys have become a key tool to capture people’s voices right at the moment of their experience. Their ease of use drives participation, while their versatility makes them applicable across ...
RateNow / Guide
WhatsApp as a survey channel: how to improve feedback with the most direct and effective medium
WhatsApp has evolved from being just a messaging app to becoming a key channel in the customer experience strategy. In this article, we explain why surveys sent via WhatsApp achieve much higher respon...
