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RateNow / Guide
RateNow certified in ISO 27001: Compliance and assurance in protecting your customers' data
ISO 27001 is the international standard that certifies that an organisation manages information security in a systematic and audited way — not in an improvised manner. There is a real difference betwe...
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RateNow / Guide
From the Suggestion Box to Satisfaction Terminals
Collecting feedback at the physical point is not an invention of the last few decades. The suggestion box, with centuries of history behind it, was already trying to let anyone say what they thought w...
RateNow / Guide
The Complete Guide to Smiley Feedback Terminals: Everything You Need to Know
On-site feedback collects opinions in real time through physical terminals: button devices, ideal for gathering a high volume of quick responses in high-traffic areas, and tablets, which allow for mor...
RateNow / Guide
Digital Survey Response Rate: Which Channel Gets More Responses?
Each digital channel delivers a different response level depending on context, user profile and timing. We analyze the average participation rates of the main survey channels — SMS, RCS, WhatsApp, Ema...
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RateNow / Guide
Differences Between Digital Feedback Channels: Which One to Choose Based on Your Objective?
Feedback collection is one of the key pillars of Customer Experience (CX), but not all channels deliver the same results or serve the same objectives. Choosing the right channel directly impacts respo...
RateNow / Guide
Telephone Surveys: What They Are, Their Benefits, and How to Obtain Valuable Insights with RateNow
Telephone surveys are a key channel for obtaining in-depth qualitative feedback, especially among segments that are traditionally underrepresented in digital channels, such as older adults, patients i...
RateNow / Guide
Differences between Customer Survey Machine: Smiley Feedback Buttons vs. Smiley Feedback Tablet
Customer Survey Machine, whether using Smiley Feedback Buttons or a Smiley Feedback Tablet, are two highly effective solutions to listen to customers in real time. Both stand out for their ease of use...
RateNow / Guide
Smiley Feedback Buttons: A customer survey machine feedback with satisfaction faces
Smiley Feedback Buttons, also known as a customer survey machine, are physical devices designed for users to rate their experience in just seconds.
Thanks to their simplicity, autonomy, and extreme...
Thanks to their simplicity, autonomy, and extreme...
