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RateNow / Guide
RateNow certified in ISO 27001: Compliance and assurance in protecting your customers' data
ISO 27001 is the international standard that certifies that an organisation manages information security in a systematic and audited way — not in an improvised manner. There is a real difference betwe...
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RateNow / News
RateNow APP: Your customers' satisfaction, in your pocket
RateNow launches its mobile app, available on the App Store and Google Play, to take customer satisfaction analysis off the desktop screen. From your phone you can check the dashboard with NPS and sur...
RateNow / Guide
From the Suggestion Box to Satisfaction Terminals
Collecting feedback at the physical point is not an invention of the last few decades. The suggestion box, with centuries of history behind it, was already trying to let anyone say what they thought w...
RateNow / News
AI Text Analysis Agent for Customer Comments
Reading and classifying feedback manually does not scale: it consumes hours and lets urgent complaints slip through. RateNow's AI Text Analysis Agent detects the sentiment (positive, negative or neutr...
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RateNow / Event
What we learned at Passenger Terminal Expo London: airports want feedback that drives action
At Passenger Terminal Expo in London, one message stood out: airports no longer just want to measure passenger satisfaction — they want to act on it in real time. The industry is prioritizing solution...
RateNow / Guide
The Complete Guide to Smiley Feedback Terminals: Everything You Need to Know
On-site feedback collects opinions in real time through physical terminals: button devices, ideal for gathering a high volume of quick responses in high-traffic areas, and tablets, which allow for mor...
RateNow / Guide
Digital Survey Response Rate: Which Channel Gets More Responses?
Each digital channel delivers a different response level depending on context, user profile and timing. We analyze the average participation rates of the main survey channels — SMS, RCS, WhatsApp, Ema...
RateNow / Guide
Differences Between Digital Feedback Channels: Which One to Choose Based on Your Objective?
Feedback collection is one of the key pillars of Customer Experience (CX), but not all channels deliver the same results or serve the same objectives. Choosing the right channel directly impacts respo...
