Customer Experience / Guide

The 'moment of truth'

Bet on the "now or never" with RateNow in-store feedback terminals. We are all demanding customers, we have an expectation about what we buy, and we like to express our satisfaction or dissatisfaction...
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Customer Experience / Guide

How to create the best survey to assess service quality

Filling out paper quality surveys, which are not visually stimulating and have generally with many questions is a tedious task hardly anyone agrees to do unless they are very angry!. Traditional meth...

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