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Customer Experience / Guide
How to calculate NPS®: The ultimate guide on Net Promoter Score® (2025)
Net Promoter Score is a key indicator to measure customer satisfaction and loyalty to a company by asking a single question survey. Learn the definition and the science behind NPS. Learn how to ask an...
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Customer Experience / Guide
CSAT Score: The complete guide to Customer Satisfaction index (2025)
This guide will help you learn what a CSAT score is, how to ask for it and the several methods of calculation. It will give you guidelines about what a good CSAT score is and how to improve it.
Customer Experience / Guide
The compact guide on Customer Effort Score (CES)
Customer Effort Score is a key indicator to ascertain customer loyalty by measuring the degree of effort that customer puts in. This will help you learn the definition of CES, the objectives, how to m...
Customer Experience / Guide
Do you know what is the technology behind RateNow antiviral film screens?
What is the technology behind the antiviral effect of RateNow displays and how does it work? In this post we tell you the technical information provided by Hexis and we explain the operation of the Pu...
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Customer Experience / Guide
RateNow screens protected against CORONAVIRUS
RateNow announces the collaboration with the French group HEXIS, leader in adhesive security films, for the definitive anti-coronavirus protection of our tactile feedback terminals.The application of ...
Customer Experience / Guide
4 reasons you should collect feedback in real time
The world we live in is dominated by technology and is constantly changing, we receive new information every day which sometimes overwhelms...
Customer Experience / Guide
How is the Net Promoter Score or NPS calculated?
April 25, 2019 Find out how to get a good NPS. In one of our previous posts, we explained the importance of measuring customer satisfaction and the quality of service offered with the Net Promoter Sco...
Customer Experience / Guide
And you? What are you doing to listen to your customers?
Transform customer voice into action and measure perceived quality of your service. Customer experience management is increasingly focusing on the design and execution of customer voice programs and o...
