RATE HERE, RIGHT NOW
Leading blog on customer experience and omnichannel feedback
10 reference hospitals in Spain innovate in Patient Experience with RateNow in times of crisis
At times like the present, it is important to continue betting on the lines of work that will define the future of the health sector, such as to create the Patient Experience. At Rate Now, we are aware of the difficulty of innovating in times of crisis. We want to help the hospitals modernize their quality systems with the Rate Now Health initiative.
Get feedback and improve the online shopping process in 3 steps: koroshishop.com, a case study.
Koröshi is a clothing brand with more than 40 stores across Spain and Europe. Since the Covid-19 - induced confinement, your online store has experienced a boom in activity. Many consumers have overcome their prior inhibitions to shop online, and now there is no doubt that digital has entered our lives to stay. In this post we will tell you how a traditional fashion company with physical stores has managed to adapt its Customer Experience strategy to the digital revolution.
RateNow interviews retail leader Supermercados Condis
Condis, with more than 50 years of history, is one of the pioneer companies in the food sector in Catalonia and with a strong presence in Madrid, Central Spain and Andorra. The Condal-Escudé brothers opened their first supermarket in 1980 with the "Condal Alimentación" brand and funded the current Condis brand in 1992.
And you? What are you doing to listen to your customers?
Transform customer voice into action and measure perceived quality of your service. Customer experience management is increasingly focusing on the design and execution of customer voice programs and on metrics such as the Net Promoter Score (NPS). More and more organizations are