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RateNow interviews retail leader Supermercados Condis

Clients, In detail
Condis, with more than 50 years of history, is one of the pioneer companies in the food sector in Catalonia and with a strong presence in Madrid, Central Spain and Andorra. The Condal-Escudé brothers opened their first supermarket in 1980 with the "Condal Alimentación" brand and funded the current Condis brand in 1992.

How is the Net Promoter Score or NPS calculated?

In detail, Most wanted
April 25, 2019 Find out how to get a good NPS. In one of our previous posts, we explained the importance of measuring customer satisfaction and the quality of service offered with the Net Promoter Score (NPS) metric. A...

Do you want to improve the experience in your hospital or clinic?

In detail
We analyze the study on patient experience in the private healthcare industry carried out by IDIS. Patient experience is a key factor to consider within the management strategy of any hospital...

Get digital or suffer: the key factors to be successful during the digital era

Trending topics
Find out the main trends and updates in the retail industry. On March 12th and 13th, we participated to the e-commerce and digital marketing trade show "eShow Barcelona", where experts from the digital environment met.

And you? What are you doing to listen to your customers?

In detail, Most wanted
Transform customer voice into action and measure perceived quality of your service. Customer experience management is increasingly focusing on the design and execution of customer voice programs and on metrics such as the Net Promoter Score (NPS). More and more organizations are

How to calculate NPS®: The ultimate guide on Net Promoter Score® (2021)

In detail
Net Promoter Score is a key indicator to measure customer satisfaction and loyalty to a company by asking a single question survey. Learn the definition and the science behind NPS. Learn how to ask and measure it and its Pros and Cons. It´s a practical guide.

Do you want to boost customer experience and grow your business?

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