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Customer Experience / Guide
How to calculate NPS®: The ultimate guide on Net Promoter Score® (2026)
NPS® (Net Promoter Score®) is a key customer experience metric that measures loyalty through a single question and is calculated by subtracting the percentage of detractors from the percentage of prom...
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Customer Experience / Guide
The compact guide on Customer Effort Score (CES)
CES (Customer Effort Score) is a customer experience metric that measures the effort a customer must make to resolve an interaction, complete a purchase or use a service: the lower the effort, the hig...
Patient Experience / Guide
Patient Experience Definition
Patient experience is defined, according to the Beryl Institute, as the sum of all interactions that, influenced by organisational culture, shape the patient's perceptions throughout their entire care...
Patient Experience / Guide
The Importance of Patient Experience
Patient experience has become a strategic imperative in today's healthcare, moving from an approach focused exclusively on technical quality to a comprehensive vision that includes all patient interac...
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Patient Experience / Guide
How to Improve Patient Experience?
Improving patient experience is a key strategic objective for healthcare organisations, as it directly impacts on care quality, efficiency and clinical outcomes. The evidence shows that factors such a...
Patient Experience / Guide
How to measure Patient Satisfaction?
Measuring patient satisfaction is key to continuously improving healthcare quality. With RateNow, data is collected and analysed in real time from a single platform, enabling all levels (strategic, ta...
Employee Experience / Guide
Employee satisfaction surveys: Integrate and automate the job pulse
Happy employees have higher productivity and help strengthen the organization. Self-fulfillment at work is as essential as salary, and often, the secret to a successful organization is a positive work...
Customer Experience / Guide
Do you know what is the technology behind RateNow antiviral film screens?
What is the technology behind the antiviral effect of RateNow displays and how does it work? In this post we tell you the technical information provided by Hexis and we explain the operation of the Pu...
