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Leading blog on customer experience and omnichannel feedback

The 5-star hospital

In detail, Most wanted
Today we explain the case of the Ochsner Health System responsible for managing the patient care service for more than 40 hospitals and 100 clinics and health centers in Louisiana. Shawn Achor, author of the book 'Before Happiness', explains how he helped the leaders of the Ochsner Health System to improve the patient experience with his Happiness Advantage Research method, whose ultimate goal is to raise patients' happiness.

4 reasons you should collect feedback in real time

In detail, Trending topics
The world we live in is dominated by technology and is constantly changing, we receive new information every day which sometimes overwhelms...

RateNow interviews retail leader Supermercados Condis

Clients, In detail
Condis, with more than 50 years of history, is one of the pioneer companies in the food sector in Catalonia and with a strong presence in Madrid, Central Spain and Andorra. The Condal-Escudé brothers opened their first supermarket in 1980 with the "Condal Alimentación" brand and funded the current Condis brand in 1992.

How is the Net Promoter Score or NPS calculated?

In detail, Most wanted
April 25, 2019 Find out how to get a good NPS. In one of our previous posts, we explained the importance of measuring customer satisfaction and the quality of service offered with the Net Promoter Score (NPS) metric. A...

Do you want to improve the experience in your hospital or clinic?

In detail
We analyze the study on patient experience in the private healthcare industry carried out by IDIS. Patient experience is a key factor to consider within the management strategy of any hospital...

Get digital or suffer: the key factors to be successful during the digital era

Trending topics
Find out the main trends and updates in the retail industry. On March 12th and 13th, we participated to the e-commerce and digital marketing trade show "eShow Barcelona", where experts from the digital environment met.

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