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Leading blog on customer experience and omnichannel feedback

Get feedback and improve the online shopping process in 3 steps: koroshishop.com, a case study.

Clients, In detail
Koröshi is a clothing brand with more than 40 stores across Spain and Europe. Since the Covid-19 - induced confinement, your online store has experienced a boom in activity. Many consumers have overcome their prior inhibitions to shop online, and now there is no doubt that digital has entered our lives to stay. In this post we will tell you how a traditional fashion company with physical stores has managed to adapt its Customer Experience strategy to the digital revolution.

More than 3,000 patients have communicated with their families thanks to the RateNow Conecta solidarity campaign

Clients, Trends
Last April, RateNow made its tablets available to hospitals and nursing homes so that they could be used by isolated patients to communicate with their families through videocalls. There are already more than 35 organizations in which this initiative has been carried out, managing to connect more than 3000 patients with their families.

Ratenow connects patients with their families during the pandemic

In detail, Clients
RateNow makes video calling devices available to hospitals and nursing homes so that isolated Covid patients can easily communicate with their families during this emergency.

5 tips to improve your hospital's NPS

In detail
Have you ever wondered how to improve the experience of your patients and the image of your hospital or healthcare organization? One way to achieve a good reputation is by generating positive word-of-mouth; that is, the recommendations that patients make after visiting your center. Today in the blog we give you 5 tips to improve your NPS and the patient experience of your hospital.

The 5-star hospital

In detail, Most wanted
Today we explain the case of the Ochsner Health System responsible for managing the patient care service for more than 40 hospitals and 100 clinics and health centers in Louisiana. Shawn Achor, author of the book 'Before Happiness', explains how he helped the leaders of the Ochsner Health System to improve the patient experience with his Happiness Advantage Research method, whose ultimate goal is to raise patients' happiness.

4 reasons you should collect feedback in real time

In detail, Trending topics
The world we live in is dominated by technology and is constantly changing, we receive new information every day which sometimes overwhelms...

RateNow interviews retail leader Supermercados Condis

Clients, In detail
Condis, with more than 50 years of history, is one of the pioneer companies in the food sector in Catalonia and with a strong presence in Madrid, Central Spain and Andorra. The Condal-Escudé brothers opened their first supermarket in 1980 with the "Condal Alimentación" brand and funded the current Condis brand in 1992.

How is the Net Promoter Score or NPS calculated?

In detail, Most wanted
April 25, 2019 Find out how to get a good NPS. In one of our previous posts, we explained the importance of measuring customer satisfaction and the quality of service offered with the Net Promoter Score (NPS) metric. A...

Do you want to improve the experience in your hospital or clinic?

In detail
We analyze the study on patient experience in the private healthcare industry carried out by IDIS. Patient experience is a key factor to consider within the management strategy of any hospital...

Do you want to boost customer experience and grow your business?

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