Customer Effort Score is a key indicator to ascertain customer loyalty by measuring the degree of effort that customer puts in. This will help you learn the definition of CES, the objectives, how to measure it, the science behind the metric and its Pros and Cons.

This guide will help you learn what a CSAT score is, how to ask for it and the several methods of calculation. It will give you guidelines about what a good CSAT score is and how to improve it.

Happy workers have higher productivity and they help bring the organization together. Self-fulfillment at work is as essential component as salary, and the secret to a successful organization is often a positive work environment, in which workers feel valued and supported. In today's post we tell you how to measure the job satisfaction of your employees and why is it important to have a thermometer of the working environment of your company.

At times like the present, it is important to continue betting on the lines of work that will define the future of the health sector, such as to create the Patient Experience. At Rate Now, we are aware of the difficulty of innovating in times of crisis. We want to help the hospitals modernize their quality systems with the Rate Now Health initiative.

What is the technology behind the antiviral effect of RateNow displays and how does it work? In this post we tell you the technical information provided by Hexis and we explain the operation of the PureZone protective film.

RateNow announces the collaboration with the French group HEXIS, leader in adhesive security films, for the definitive anti-coronavirus protection of our tactile feedback terminals.The application of the transparent film ANTIVIRAL HEXIS PUREZONE to the screens of the feedback terminals guarantees an efficiency 99.9% antiviral against bacteria and viruses including those of the CORONAVIRUS family.

Koröshi is a clothing brand with more than 40 stores across Spain and Europe. Since the Covid-19 - induced confinement, your online store has experienced a boom in activity. Many consumers have overcome their prior inhibitions to shop online, and now there is no doubt that digital has entered our lives to stay. In this post we will tell you how a traditional fashion company with physical stores has managed to adapt its Customer Experience strategy to the digital revolution.

Last April, RateNow made its tablets available to hospitals and nursing homes so that they could be used by isolated patients to communicate with their families through videocalls. There are already more than 35 organizations in which this initiative has been carried out, managing to connect more than 3000 patients with their families.