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Patient Experience / News
Ratenow connects patients with their families during the pandemic
RateNow makes video calling devices available to hospitals and nursing homes so that isolated Covid patients can easily communicate with their families during this emergency.
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Patient Experience / Guide
5 tips to improve your hospital's NPS
Have you ever wondered how to improve the experience of your patients and the image of your hospital or healthcare organization? One way to achieve a good reputation is by generating positive word-of-...
Patient Experience / Case
The 5-star hospital
Today we explain the case of the Ochsner Health System responsible for managing the patient care service for more than 40 hospitals and 100 clinics and health centers in Louisiana. Shawn Achor, author...
Customer Experience / Guide
4 reasons you should collect feedback in real time
The world we live in is dominated by technology and is constantly changing, we receive new information every day which sometimes overwhelms...
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Customer Experience / Case
RateNow interviews retail leader Supermercados Condis
Condis, with more than 50 years of history, is one of the pioneer companies in the food sector in Catalonia and with a strong presence in Madrid, Central Spain and Andorra. The Condal-Escudé brothers ...
Customer Experience / Guide
How is the Net Promoter Score or NPS calculated?
Find out how to get a good NPS. In one of our previous posts, we explained the importance of measuring customer satisfaction and the quality of service offered with the Net Promoter Score (NPS) metric...
Patient Experience / Guide
Do you want to improve the experience in your hospital or clinic?
We analyze the study on patient experience in the private healthcare industry carried out by IDIS. Patient experience is a key factor to consider within the management strategy of any hospital...
Customer Experience / Event
Get digital or suffer: the key factors to be successful during the digital era
Find out the main trends and updates in the retail industry. On March 12th and 13th, we participated to the e-commerce and digital marketing trade show "eShow Barcelona", where experts from the digita...
