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Patient Experience / Guide
Guide: How to move from satisfaction surveys to PREMs in your hospital
Measuring PREMs in a hospital comes down to five steps: choosing the areas you want to measure, finding questionnaires already validated in your language, requesting authorisation from their authors, ...
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RateNow / News
Abingdon Acquires RateNow to Expand AI-Powered Customer Experience Measurement Across Europe and Latin America
The acquisition will support RateNow’s international expansion while accelerating its use of AI to turn millions of individual feedback points into real-time, actionable intelligence for customers.
Patient Experience / Guide
5 reasons to replace satisfaction surveys with PREMs in your hospital
Almost every hospital evaluates patient experience with satisfaction surveys: internal, non-validated questionnaires that ask how "satisfied" the patient was. They are used because, until now, no scie...
RateNow / Guide
RateNow certified in ISO 27001: Compliance and assurance in protecting your customers' data
ISO 27001 is the international standard that certifies that an organisation manages information security in a systematic and audited way — not in an improvised manner. There is a real difference betwe...
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RateNow / News
RateNow APP: Your customers' satisfaction, in your pocket
RateNow launches its mobile app, available on the App Store and Google Play, to take customer satisfaction analysis off the desktop screen. From your phone you can check the dashboard with NPS and sur...
RateNow / Guide
From the Suggestion Box to Satisfaction Terminals
Collecting feedback at the physical point is not an invention of the last few decades. The suggestion box, with centuries of history behind it, was already trying to let anyone say what they thought w...
RateNow / News
AI Text Analysis Agent for Customer Comments
Reading and classifying feedback manually does not scale: it consumes hours and lets urgent complaints slip through. RateNow's AI Text Analysis Agent detects the sentiment (positive, negative or neutr...
Customer Experience / Guide
ISO 9001 and Customer Satisfaction: How to Meet the Standard
ISO 9001 requires customer satisfaction to be measured in a systematic and documented way. Having the right tool not only allows you to meet this requirement with confidence: it turns measurement into...
